Once an order has been placed, the consumer will directly receive an email to confirm the details of the order and the total costs associated with the order. All orders will be sent within 10 working days after receipt of payment by the consumer.
The delivery time is indicative and is therefore not guaranteed. TwoEs cannot be held responsible if the post is unable to deliver the order to the customer in time.
We strive to keep our website as current as possible. However, the possibility remains that a certain product is no longer available or out of stock. In such cases we will contact the customer within ten days after having received the order.
The products have to be delivered to the customer within 30 days of the order placement and payment. If TwoEs fails to comply within that time, the customer may immediately terminate the order contract and TwoEs will return the paid purchase price. This is not possible, however, if the involved parties have agree to a different delivery term.
TwoEs will keep the customer duly informed of the status of the order.
The address given by the customer to TwoEs will count as place of delivery.
The customer has the right to return the delivered products or part of the delivered products within 7 days without giving any reason. This 7 days period starts at the moment the products are delivered.
The customer must first inform TwoEs in writing via e-mail of their intention and follow all further return conditions and instructions of TwoEs.
This guarantee does not comply if the article has been already used.
Return articles will only be accepted if they are sent in the original, undamaged wrapping and the labels are still attached to the articles.
Returning the delivered products is fully at the expense and risk of the customer.
If the return instructions have been followed accurately TwoEs will reimburse the customer for the returned articles within thirty days after receiving it.
The right of withdrawal does not apply for all products that have been made to meet customer’s specifications or which have been given a clear personalized character.